Acceptable Use Policy | Domain India

Acceptable Use Policy (AUP)

Effective Date: January 2026

This Acceptable Use Policy ("AUP") governs your use of our web hosting, domain registration, VPS, dedicated server, and related services. Violation of this policy may result in suspension or termination of your services.

1. Introduction

This AUP is designed to protect our customers, our network, and the Internet community. By using our services, you agree to comply with this policy. We reserve the right to modify this policy at any time.

2. Prohibited Content

You may NOT host, store, distribute, or link to any of the following:

2.1 Illegal Content

Content that violates any local, state, national, or international law

Child sexual abuse material (CSAM) - **ZERO TOLERANCE**

Content promoting terrorism or violent extremism

Illegal drug sales or manufacturing instructions

Counterfeit goods or fraudulent services

Stolen financial data or personal information

2.2 Malicious Content

Viruses, malware, trojans, or ransomware

Phishing pages or credential harvesting sites

Botnet command and control servers

Exploit kits or hacking tools used maliciously

Keyloggers or spyware

2.3 Intellectual Property Violations

Pirated software, movies, music, or games

Unauthorized distribution of copyrighted material

Counterfeit products or trademark violations

Circumvention tools for DRM (in certain jurisdictions)

2.4 Fraudulent Content

Pyramid schemes or Ponzi schemes

Fraudulent investment schemes

Fake lottery or prize scams

Impersonation of businesses or individuals

Deceptive advertising practices

2.5 Adult Content Restrictions

Child exploitation material (ZERO TOLERANCE - reported to authorities)

Non-consensual intimate images

Adult content on shared hosting (dedicated/VPS only with approval)

Content depicting illegal acts

2.6 Harassment and Abuse

Doxing or publishing private information

Cyberstalking or harassment

Hate speech targeting protected groups

Threats of violence

Defamatory content

3. Prohibited Activities

3.1 Network Abuse

Spam and Unsolicited Communications:

Sending unsolicited bulk email (spam)

Operating open mail relays

Email harvesting or scraping

SMS spam or unsolicited calls

Social media spam automation

Network Attacks:

Distributed Denial of Service (DDoS) attacks

Denial of Service (DoS) attacks

SYN floods, UDP floods, or amplification attacks

Network scanning or probing without authorization

IP spoofing or packet manipulation

Unauthorized Access:

Attempting to access systems without authorization

Brute force attacks against any system

Exploiting vulnerabilities in any system

Using compromised credentials

Bypassing authentication mechanisms

3.2 Resource Abuse

Shared Hosting Specific:

Running processes that consume excessive CPU

Using more than allocated memory

Storing excessive files or data

Running background daemons or cron jobs excessively

Cryptocurrency mining

Email Abuse:

Sending more than 500 emails per hour (shared hosting)

High bounce rates (>10%)

Spam complaints exceeding 0.1%

Forged email headers

Bandwidth Abuse:

Using services for file distribution (use CDN instead)

Hosting large media files for high-traffic sites

Proxying or tunneling excessive traffic

BitTorrent or P2P activities

3.3 Security Violations

Operating vulnerability scanners against third parties

Distributing hacking tools maliciously

Providing hosting for criminal activities

Money laundering or financial fraud

Identity theft services

4. Domain Name Restrictions

4.1 Domain Content Policy

Domain names may not be used for:

Phishing or brand impersonation

Typosquatting for malicious purposes

Spam domain networks

Malware distribution

4.2 WHOIS Accuracy

Providing false WHOIS information

Using privacy services to hide illegal activities

Failure to respond to ICANN verification requests

4.3 Registry Policies

All domain registrations must comply with:

ICANN policies

Registry-specific policies

Country-code TLD requirements

5. Email and Communication

5.1 Email Best Practices Required

Proper SPF, DKIM, and DMARC records

Valid sender addresses

Working unsubscribe mechanisms

Compliance with CAN-SPAM, GDPR, CASL

5.2 Mailing List Requirements

Double opt-in for subscriptions

Clear sender identification

Honor unsubscribe requests within 10 days

Maintain suppression lists

5.3 Transactional vs. Marketing Email

Keep transactional and marketing emails separate

Marketing emails require explicit consent

Transactional emails should not contain marketing

6. API and Automation

6.1 API Usage

Respect rate limits

Use API keys responsibly

Do not share API credentials

Report security vulnerabilities responsibly

6.2 Automation Restrictions

No automated account creation for abuse

No automated scraping of our systems

No circumventing security measures

7. Compliance Requirements

7.1 Legal Compliance

You must comply with all applicable laws including:

Data protection regulations (GDPR, CCPA)

Export control regulations

Industry-specific regulations (HIPAA, PCI-DSS)

Local content laws

7.2 Age Verification

Services that require age verification must implement appropriate measures.

7.3 Accessibility

We encourage compliance with accessibility standards (WCAG) where applicable.

8. Enforcement

8.1 Violation Response

Level 1 - Warning:

First minor violation

24-hour notice to remedy

No service interruption

Level 2 - Suspension:

Repeated minor violations

Single serious violation

Immediate suspension pending review

Customer must respond within 48 hours

Level 3 - Termination:

Critical violations (malware, CSAM, etc.)

Repeated serious violations

Immediate termination

No refund provided

8.2 Investigation Process

Violation detected or reported

Initial assessment by abuse team

Evidence collection and preservation

Customer notification (unless law enforcement involved)

Customer response period

Final determination and action

8.3 Appeals Process

Submit appeal within 7 days of action

Provide evidence of compliance

Review completed within 5 business days

Decision is final

9. Reporting Abuse

9.1 How to Report

Email: abuse@[yourdomain]

Abuse Report Form: [link]

Include: URLs, descriptions, evidence, contact info

9.2 DMCA/Copyright Claims

Submit via designated DMCA form

Include all required DMCA elements

Counter-notices accepted per DMCA procedures

9.3 Law Enforcement

Contact: legal@[yourdomain]

Valid legal process required for user data

Emergency requests: 24/7 abuse hotline

10. Customer Responsibilities

10.1 Account Security

Secure all credentials

Monitor for unauthorized access

Report breaches immediately

Keep software updated

10.2 Content Monitoring

Monitor user-generated content

Implement appropriate moderation

Respond promptly to abuse reports

Maintain abuse contact information

10.3 Subuser/Reseller Obligations

Resellers must:

Enforce this AUP with their customers

Respond to abuse reports within 24 hours

Maintain accurate customer records

Report violations to us promptly

11. Indemnification

You agree to indemnify and hold us harmless from any claims resulting from your violation of this AUP or any illegal activities conducted through your account.

12. Changes to This Policy

We may update this AUP at any time. Material changes will be notified via email and posted on our website with at least 30 days notice.

13. Contact Information

Abuse Team:

Email: abuse@[yourdomain]

Response Time: 24-48 hours

Legal Department:

Email: legal@[yourdomain]

For law enforcement and legal matters only

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*This Acceptable Use Policy was last updated in January 2026.*